Whitzardmedical Professional Customer Privacy Notice
Effective Date :July1,2025
Introduction
This privacy statement is intended to inform healthcare professionals and related institutions (hereinafter referred to as “professional clients”) with whom BaiZe Medical (hereinafter referred to as “we”) conducts business about the collection, use, disclosure and other processing methods of your information, so as to protect your privacy rights and interests. This statement applies to all information processing activities related to professional clients in our business operations.
Types of Information Collected
- Basic information: Including the name, address, contact information (such as telephone number, email address, etc.) of professional clients.
- Professional qualification information: Such as practice license number, professional qualification certificate information, etc., which is used to verify the professional qualifications of clients and the legality of cooperation.
- Business communication information: Covering order information, product demand, communication records, service feedback, cooperation agreements and other contents related to business development.
- Other information: Other cooperation-related information voluntarily provided by professional
Purposes of Information Use
- Provision of products and services: Provide CPAP products and related supporting services according to the orders and needs of professional clients to ensure the normal supply of products and the effective implementation of services.
- Business communication and management: Used for business contact with professional clients, communication of cooperation matters, processing of orders, feedback of service status, etc., to ensure the smooth development of business.
- Product improvement and research and development: Based on the use feedback and demand suggestions of professional clients, improve and research CPAP products, enhance product quality and performance, and better meet the needs of the healthcare field.
- Compliance requirements: Process and retain the collected information as necessary to comply with relevant laws and regulations, industry norms and regulatory requirements.
- Protection of mutual rights and interests: Use relevant information to protect the legitimate rights and interests of both parties in cases involving business dispute resolution and claim of rights.
Disclosure of Information
We undertake not to disclose the information of professional clients at will, except in the following circumstances:
- Obtaining explicit authorization from professional clients: Disclose relevant information within the scope of authorization after obtaining the client’s explicit written or other forms of consent in advance.
- Legal requirements: When there are clear requirements from laws and regulations, judicial organs or administrative regulatory authorities, we will disclose relevant information in accordance with the regulations to fulfill legal obligations.
- Business necessity: To provide products and services to professional clients, it is necessary to disclose some information to necessary third-party partners, such as logistics service providers (for product distribution), technical support providers (for providing relevant technical services), etc. We will sign strict confidentiality agreements with these third parties, requiring them to process information in accordance with our requirements and supervise their information processing behaviors.
- Protection of legitimate rights and interests: In cases where it is necessary to protect the legitimate rights and interests of ourselves or professional clients and there is no other reasonable way to solve the problem, relevant information can be disclosed within the necessary scope.
Information Security Assurance
We attach great importance to the security of professional clients’ information and have adopted a series of technical and management measures to prevent information leakage, loss, tampering and abuse:
- Technical measures: Adopt encryption technology to protect information, establish a secure information storage system, conduct regular system security inspections and maintenance, and prevent security risks such as network attacks.
- Management measures: Establish and improve information security management systems, implement strict permission management and confidentiality training for employees who have access to information, and clarify their information protection responsibilities.
- Emergency handling: Formulate emergency plans for information security incidents. In the event of an information security incident, take timely measures to deal with it, reduce losses, and report to relevant departments and affected clients in accordance with regulations.
Clients’ Rights
Professional clients have the following rights regarding the information they provide:
- Right of access: Have the right to apply to us to check their own relevant information.
- Right of correction: If it is found that the information collected and used by us is incorrect, have the right to request us to correct it.
- Right of deletion: Have the right to request us to delete their relevant information in accordance with laws, regulations and relevant agreements.
- Right of restriction or objection: Have the right to restrict or object to our processing of their information in accordance with the provisions of laws and regulations.
- Right to withdraw authorization: For information that has been authorized to us for processing, have the right to withdraw the authorization, but such withdrawal does not affect the legitimate information processing behaviors based on the authorization before.
When professional clients exercise the above rights, they can contact us through the contact information provided at the end of this statement, and we will process your request and give a reply within a reasonable time.
Update and Effectiveness of the Statement
This privacy statement may be updated according to changes in laws and regulations, business development and actual needs. Once updated, we will notify professional clients through appropriate means (such as publishing an update announcement on our official website). The updated privacy statement shall take effect from the date of publication. It is recommended that professional clients review this statement regularly to learn about the latest information processing policies.
Contact Information
If professional clients have any questions, suggestions or need to exercise relevant rights regarding this privacy statement, please contact us through the following methods:
Email: customer-support<customer-support@szbzql.com>
We will take every feedback from you seriously and respond in a timely manner.